We’re really confident you’ll love the wine you order. But if you wish to return any bottles, please contact us within 14 days of receiving your order. We’ll arrange collection and a refund will be issued to the card you paid with. Please include your order number when contacting us to help us provide faster service.

For refunds, it’s important that the wine is returned to us in the same condition that you received it – that means we won’t issue refunds on empty bottles. We can also offer credit if that’s your preference.

If you believe a wine is corked or faulty, please reseal the bottle and contact us with your order number within 24 hours. We may require that the faulty bottle is returned to us prior to sending a replacement bottle or providing a credit.